OUR POLICIES

GENERAL INFORMATION
Kintsugi Art Studio
Established in 2022

TERMS AND CONDITIONS
Welcome to Kintsugi Art Studio. Here you will find any relevant information about terms and condition when shopping at kintsugiartstudio.com.

PURCHASE OF PRODUCTS

When purchasing products on kitsugiartstudio.com you must fill all your personal information such as name, address, and payment information. Note, that a purchase made on kintsugiartstudio.com is not binding until we have accepted your purchase. You will receive a confirmation on your order via e-mail. Please note that this is not the final order confirmation.

The order is not accepted until it is approved and the items registered in our stock. You will then receive an order and shipping confirmation.

If you have any further questions please contact us on telephone No. + 65 98345052 Monday - Friday between 10am - 18pm, or write an email to contact@kintsugiartstudio.com.

PAYMENT
At Kintsugi Art Studio, you can pay with Visa, Mastercard, American Express, and PayPal.

FREIGHT WITHIN SINGAPORE
The shipping is free in all of Singapore for all orders.

You might also want to pick up the item yourself - free of freight costs at our studio in the east of Singapore. Your order can be picked up by appointment at our store.

WE SHIP WORLDWIDE

kintsugiartstudio.com ships worldwide. All consignments to foreign countries, you choose the delivery method and the costs will appear from the order confirmation before you pay.

DAMAGED PARCELS?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item is no longer in stock.

TIME OF DELIVERY

If you order before 10 AM we will do our best to ship out your order the same day. Should there be delays at the shipping carrier Kintsugi Art Studio cannot, however, be held responsible. Please note that parcels to Bornholm and other smaller islands in some cases can be up to 3 days on their way.

Guidelines regarding times of delivery.

Singapore 1-4 working days
Europe approx. 4-10 working days
USA approx. 5-10 working days
Asia approx. 3-5 working days

RETURN POLICY

You have the possibility to return or exchange your order within 30 days after purchase. The original invoice must be included. Your return parcel can be sent or returned to our shop at the following address:

Kitsugi Art Studio

332 Upper East Coast Road,

#01-09 The Tropic Gardens

S(466456)

Please note that we expect the products to be returned in the same state as when they where purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased. If your order is damaged upon delivery to you, please contact us at contact@kintsugiartstudio.com as soon as noticed.

When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase.

Items of a certain size or fragility picked up in our shop must be personally delivered in the shop as well.

Classes bought at kintsugiartstudio.com can be refunded within 24hours of purchase, after that the booking and payment is binding. After the 24hours deadline we don't offer refunds of classes. Cancelled classes won't be refunded, but you will receive a voucher for a new class.

Gift cards, can't be refunded or exchanged but they have no expiry date.

WANT TO RETURN A GIFT?

If you have received a gift, which has been bought from KIntsugi Art Studio and you wish to return the product we can exchange it for another product of the equivalent value. The gift cannot be exchanged for cash.

Products purchased in our physical shop, can be returned within 30 days and exchanged for another product or a gift card, no refund.

Sale items can’t be returned or refunded. If there is a manufacturing problem please contact the company which produced the product.

Classes bought at can be refunded within 24hours of purchase, after that the booking and payment is binding. Cancelled classes won't be refunded, but you will receive a voucher for a new class.

GIFTS
At Kintsugi Art Studio, we wrap your products as a present, without extra charge. Simply write it in the comment field at your order and the product will be gift wrapped. Do you want the order sent directly to the receiver of the gift - simply just enter his or her address.

GIFT CARDS
At KIntsugi Art Studio, it is possible to purchase a gift card which can be used in our online as well as physical store. When your order is fulfilled you will receive an e-mail with the gift card for you to print, you can also choose to come by the store and pick up a physical gift card. The gift card is valid for five years after the date of purchase. It is possible to spend some of the money and save the rest for later. In this case, you will receive an e-mail with the remaining value. Gift cards, including pottery class gift cards can't be refunded or exchanged for cash.

COMPLAINTS?
We hope you are all satisfied – if not, please contact us + 65 98345052 on weekdays between 10 AM to 18 PM or send us an e-mail: contact@kintsugiartstudio.com.

At Kintsugi Art Studio we use cookies to optimize our website and make your visit as easy as possible. A cookie is a small file which the website contains on your computer. The cookie identifies your computer and not you as a person. The cookies job is to let the website know when you return as a visitor. The cookie doesn't compromise the safety and you are at all time in your right to turn off the function in your browser. A cookie can in no way harm your computer.

NEWSLETTERS
You are able to join our mailing list by subscribing at the bottom of the website. When joining you will receive newsletters and other information from us. This service can be switched off at any time if you don't wish to receive newsletter anymore. You can unsubscribe at the top and bottom of the newsletter.